Luxor Hotel – bad for your health

I am out in Vegas with some co-workers at the SharePoint Conference this week staying at the Luxor.

This morning one person, who is diabetic, did not show up. After ½ hour we were worried and called both his cell and the hotel room phone. No answer. So one of us went back to the Hotel. And the way that Luxor handled this situation? The best way to put it is the Luxor is not a safe place to have a medical emergency.

1. The Concierge desk told the person reporting this to call an internal number, and he was transferred, and then transferred, and then… He had to go through 8 people to finally get the right person in security who would go up to check. Each person he talked to he told them that the individual we were worried about is a diabetic.
2. It turns out the person involved had gone into insulin shock this morning and he was lying on his bed unable to get up. So when security entered the room…
3. The security person yelled "we have a junkie" and yanked him off the bed on to the floor. When he landed on the floor on his back they could see the medical alert around his neck and realized it was insulin shock.
4. At this point they did handle the situation in the room well, making sure he drank enough orange juice and that he was ok,
5. Meanwhile we were all left wondering because security never said anything to the co-worker who reported it until ½ hour later when they told him that he was ok and then said "oh it turns out he was a diabetic." They couldn't bother to update the person reporting it for ½ hour. And when they did they clearly had forgotten that he told them he was a diabetic.

The Luxor is not a hotel where you want to have medical issues. Unless it's a drug overdose – they apparently are well trained for that (if throwing someone on the floor is the recommended practice).