On 9/24 I sent the following email to [email protected] (their Contact Us email address on their website):
About 2 weeks ago I brought my daughter into the emergency room with a possible broken finger. They took x-rays and the doctor said it was not broken but if it still hurt Wednesday, go see a doctor. It still hurt so we took her to our orthopedic doctor who looked at the x-ray from the emergency room and pointed to where the chipped bone had been circled by someone in the emergency room.
So any quick look at the x-ray showed the bone had been chipped. Someone in the emergency room circled the chip. But the Dr. told us nope - no problem. This is really bad.
And to date, no reply. I do think the level of care at BCH tends to be very good. But they're not perfect. Apparently however, they figure they are good enough that they don't need to address imperfections.
I do have one suggestion for BCH - if you're not going to respond to email, don't put a Contact Us email link on your page. Be upfront about the fact that you aren't going to listen to anyone. It's less annoying than creating a false expectation.
